Fizz refuses to help resolve issue

RonnyD
RonnyD Posts: 5 ✭✭
edited October 2022 in Internet

I have no internet service and Fizz refuses to provide even basic service. Stay away from this company I have never seen worse customer service.

Best Answer

  • Whizz
    Whizz Posts: 23,357 admin
    Answer ✓

    Hello @RonnyD ,


    Sorry to hear about the situation encountered!

    From what I see, the technician did not find you home when he had to reach your location.

    You did manage to reach us on Live chat, and our colleagues asked you to reschedule and then come check with us a bit later to see if we can find an earlier appointment but you did not agree and decided to cancel the appointment in the meantime.

    You were already refunded by our system and the transaction should be visible in some business days also.

    More details can be found here also : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address


    We are sorry for what happened, but we do hope that you will give our Internet services another chance sometime in the future.

    Thank you for your understanding.

    Have a good one,

    -Raul

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