Impossible to get help

RonnyD
RonnyD Posts: 5 ✭✭
edited October 2022 in Internet

There's no way to reach customer service with this company. I spoke only to bots and could not get a single answer to my concerns. I have no internet service and the company hasn't helped at all. Go somewhere else for your internet service!! STAY AWAY!

Best Answer

  • Whizz
    Whizz Posts: 23,193 admin
    Answer ✓

    Hello @RonnyD ,


    Sorry to hear about the situation encountered!

    From what I see, the technician did not find you home when he had to reach your location.

    You did manage to reach us on Live chat, and our colleagues asked you to reschedule and then come check with us a bit later to see if we can find an earlier appointment but you did not agree and decided to cancel the appointment in the meantime.

    You were already refunded by our system and the transaction should be visible in some business days also.

    More details can be found here also : https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address


    We are sorry for what happened, but we do hope that you will give our Internet services another chance sometime in the future.

    Thank you for your understanding.

    Have a good one,

    -Raul

Answers

  • swatt
    swatt Posts: 4,707 ✭✭

    Hello @RonnyD

    You can chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/faq/resolving-issues

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