I pay for 120Mbps internet and only get 80Mbps at best
A few months ago, my download speed was way within the 120Mbps I pay for. However, for the past couple of weeks, I noticed the Wifi crashes often and my speed tests show 75-80 Mbps for download at best. I haven’t changed anything in my devices and don’t understand why it’s sooooooo slow.
help please!
Best Answer
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Hello hello Sandra I.
Looking over your modem, I can see that there isn't anything that would impact your modem's performance. As such I would recommend to try the following suggestions:
-Do a restart of the modem by unplugging it and then plugging it back
-Try to test the speed on other devices since the type of said devices can influence the results.
Please contact us on our official live chat so that we may discuss this situation further with you in order to help you further: Support 24/7 | Fizz
Have a good one!
-Paul0
Answers
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Hello @Sandra I.
I suggest to you to do a complete factory reset ot your modem. Here are the instructions to do it : https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#7 If it does not help, you then must chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/support#gsc.tab=0
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