network issues

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Marine L. #17670
Marine L. #17670 Posts: 15 ✭✭
edited October 2022 in My Mobile

Hello,

I had a lots of network issues since the end of august, and it is still happening is there is anyway to get a reward?? it is very disturbing my work activities!

thanks

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  • Whizz
    Whizz Posts: 19,165 admin
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    Hello hello @Marine L. #17670

    Sorry to hear about your network issues. I have looked over your account and saw that you only have a mobile plan. Thus I would like to suggest to try the following:

    -See if you are on the Fizz network (The way to reach the settings that let you see which network you are on can differ in accordance with the phone. Best to google on how to reach it.)

    -Verify if your phone is blacklisted. ( Use your IMEI to verify it on this: https://www.devicecheck.ca/check-status-device-canada/ )

    -Test the SIM card with a different phone if possible.


    Here is our FAQ that has these steps written down: https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only


    If you are still having difficulties after trying the methods above then I would like to invite you on our chat where we can discuss this in detail.

    To reach it, go to the FAQ page I listed above while being logged and click on the green bubble that is on the lower left corner of the page. It will appear after a few seconds and after you click it, click on the last option on the bottom. An agent will be with you as soon as possible.

    Have a good one, Marine.

    -Paul

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