free contact to iran

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Akbar
Akbar Posts: 2 ✭✭
edited October 2022 in About my account

Hi FIZZ

regarding to your new service for contact to iran free, I bought new add on for 60 min contact to iran, how can I contact to customer service for made it free? my phone number is 438*******

thanks

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  • Mamie
    Mamie Posts: 1,784 ✭✭
    Answer ✓
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    @Akbar

    Hi, do not put your personal information, this is a public forum. You can contact Fizz customer service here, go to: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, you can chat with support.

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭
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    @Akbar

    Currently there is a long waiting time, several subscribers have made a request for the chat at the same time. Just a little patience...

  • Whizz
    Whizz Posts: 19,166 admin
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    Hello Akbar,

    Thank you for reaching us.
    I can see that you manage to contact our support already and a refund request was made.
    It will be visible in your transaction history once applied the funds will be returned after a few days.

    Have a lovely day,
    -Alex

This discussion has been closed.

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