Why can't I add a new payment method?

WhiskyJay
WhiskyJay Posts: 5 ✭✭
edited October 2022 in About my account

Yesterday, I tried multiple times adding another payment method like a CC and reached the max number of attempts on Fizz website but when I reached the bank and asked if anything went wrong they saw no attempt at all...what can I do to get my service back ? Thanks in advance.

Best Answer

  • Whizz
    Whizz Posts: 19,070 admin
    Answer ✓

    Hello WhiskyJay,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team via email.
    We recommended verifying the billing address you entered. 
    I recommend continuing the conversation there or reaching us via live chat to have this verified in real-time:  https://fizz.ca/en/support
    We are here 24/7 so feel free to reach us at any time.

    Have a lovely day,
    -Alex

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