New Sim Card Won’t Activate

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Tbay
Tbay Posts: 1 ✭✭
edited October 2022 in My Mobile

I inserted new Sim as required from Fizz and entered code in manage plan. I get a message not recognized. Help? I ordered another sim and they are charging me 15.00. Anyone have this issue?

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  • Whizz
    Whizz Posts: 19,154 admin
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    Hello Tbay,

    I am sorry to hear about this situation.
    From my side, the line is looking ok at the moment.
    I recommend contacting our support team directly to provide more details: https://fizz.ca/en/support
    I am sure a solution will be provided as soon as possible.

    Have a lovely day,
    -Alex

Answers

  • lemonC
    lemonC Posts: 3 ✭✭
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    What phone are you using? And double check to make sure you enter the correct code. I think if your first sim card is damaged, you can ask for a refund in customer service.

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