Contacting loved ones in Iran

Arezoo Posts: 2 ✭✭
edited September 2022 in My Mobile


I got the international plan for contacting family members in Iran. However, I can't contact customer service for a refund on the purchase. Support 24/7 is just a search bar, that doesn't help with requesting a refund. Please let me know how I can process a refund.

Thank you!

Best Answer

  • Whizz
    Whizz Posts: 17,987 admin
    Answer ✓

    Hello Arezoo,

    Thank you for reaching us.
    It's ok, I have escalated the refund request for you.
    It will be visible in your transaction history and the funds will be returned after a few days. 
    Regarding our support, please make sure you are logged into your account, and after that open an FAQ like this one for example .
    You can reach us from the green bubble in the bottom right-hand corner of the FAQ. 

    Have a lovely day,


  • Arezoo
    Arezoo Posts: 2 ✭✭

    Hi Alex,

    Thank you for your help both on the refund and how to get in contact with you guys!

    Have a great day as well.

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