My brother can’t gift me data.

JayTee

He sent data to my mother and other people, but he tried with my phone number and my referral code and it says my number doesn’t exist. Any help would be appreciated. Thanks

JayTee

Problem solved…

Whizz

Hello JayTee,
I hope this message finds you well.

I'm glad to hear that the situation was solved and your brother managed to send you data. This situation can appear when you for example are using incognito mode for your Fizz account, you can verify what you privacy settings are by going to My Settings >  Communication > Privacy. Here is also an FAQ on that https://fizz.ca/en/faq/how-do-i-change-my-privacy-settings-inside-the-fizz-community.

This can also happen if your plan is under an End-User, and if that is the case, you have to remove the end user from the plan and try again. Here is an FAQ on how to remove an End-User from your plan https://fizz.ca/en/faq/how-do-i-remove-user-from-my-plan.

Have a good one!
-Sergiu