Rollover not being used
Hi everyone,
My account says I have no more data to use. However, it still haven't use my rollover and my upgrade data that I see when I check my account. Fizz didn't use those and just started using my monthly plan. Is that normal ? How can I access those rollovers and those upgrade data ? I see them but they have just ignored them for the past few months.
Thank you
Best Answer
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Rollover data will be used first.
"Rolled over mobile data is valid over the following two months.
Your mobile plan will always use the oldest data first (thus, your rolled over data). In other words, you might have leftover data again at the end of your current cycle, and that data will be rolled over to next month. Keep in mind that rolled over mobile data cannot be gifted to another Fizz member."
If you require assistance, and there is a problem with data rollover I would contact the support:
Using the support page's chat function. Customer Service | Technical Support | Help | Fizz
If the chat bubble on the website does not appear right away, it may indicate that the queue is full. Try again in 15 minutes.
Or by using:
Facebook : https://www.facebook.com/fizzca
Twitter private message: https://mobile.twitter.com/fizz_ca
WhatsApp : (438) 393-5814
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Answers
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Rollover should be used first, unless you gave data to a friend (then it's taken from your monthly data)
Contact customer service to check with them:
https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work
Open the page, click on the green dot at the bottom right, then the chat option, it's the fastest way to reach them.
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Hello ffflor,
I am sorry for the situation encountered,
I have verified your account and I can see that you have contacted us in private.
We have escalated a ticket for this issue.
Please, verify your email.
The ticket can be seen in your Fizz account> Overview.
Thank you for your understanding!
Have a good one!
-Eugen0
