Rollover not being used

ffflor
ffflor Posts: 1
edited September 30 in My Mobile

Hi everyone,

My account says I have no more data to use. However, it still haven't use my rollover and my upgrade data that I see when I check my account. Fizz didn't use those and just started using my monthly plan. Is that normal ? How can I access those rollovers and those upgrade data ? I see them but they have just ignored them for the past few months.

Thank you

Best Answer

Answers

  • J_L_79471_ref_F77OI
    edited September 29

    Rollover should be used first, unless you gave data to a friend (then it's taken from your monthly data)

    Contact customer service to check with them:

    https://fizz.ca/en/faq/what-is-rollover-and-how-does-it-work

    Open the page, click on the green dot at the bottom right, then the chat option, it's the fastest way to reach them.

  • Whizz
    Whizz Posts: 15,662

    Hello ffflor,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have contacted us in private.
    We have escalated a ticket for this issue.
    Please, verify your email. 
    The ticket can be seen in your Fizz account> Overview.
    Thank you for your understanding!
    Have a good one!
    -Eugen 

This discussion has been closed.