Activation pending

sofialop1060
sofialop1060 Posts: 1
edited September 28 in My Mobile

hello, I created my plan yesterday with a new sim card, confirmed the email and activation is still pending

Best Answer

  • Whizz
    Whizz Posts: 15,662
    Answer ✓

    Hello sofialop1060,

    I am sorry to hear about this situation. 
    I will escalate a ticket to verify what caused this.
    You will be able to see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,
    -Alex

Answers

  • Mamie
    Mamie Posts: 1,688

    @sofialop1060

    Hi sofialop, have you tried any of these processes:

    There are three (3) ways to get to the SIM card activation page:

    • Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 

    or

    • In the fizz.ca menu bar, click on Mobile/Activate my SIM.

    or

    Once there, simply enter the activation code on your SIM card in the field provided.

    https://fizz.ca/en/faq/activate

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