hello, I created my plan yesterday with a new sim card, confirmed the email and activation is still pending
Hello sofialop1060,I am sorry to hear about this situation. I will escalate a ticket to verify what caused this. You will be able to see the progress from My settings > my tickets. As soon as we have any updates we will contact you right away via e-mail.Have a lovely day,-Alex
Hi sofialop, have you tried any of these processes:
There are three (3) ways to get to the SIM card activation page:
Once there, simply enter the activation code on your SIM card in the field provided.