Activation pending

sofialop1060 Posts: 1 ✭✭
edited September 2022 in My Mobile

hello, I created my plan yesterday with a new sim card, confirmed the email and activation is still pending

Best Answer

  • Whizz
    Whizz Posts: 18,002 admin
    Answer ✓

    Hello sofialop1060,

    I am sorry to hear about this situation. 
    I will escalate a ticket to verify what caused this.
    You will be able to see the progress from My settings > my tickets.
    As soon as we have any updates we will contact you right away via e-mail.

    Have a lovely day,


  • Mamie
    Mamie Posts: 1,784 ✭✭


    Hi sofialop, have you tried any of these processes:

    There are three (3) ways to get to the SIM card activation page:

    • Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 


    • In the menu bar, click on Mobile/Activate my SIM.


    Once there, simply enter the activation code on your SIM card in the field provided.

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