5x1GB Perks disappeared!

Normster
Normster Posts: 69
edited September 26 in My Mobile

I received 5x1GB perks last month when I received the new free SIM card that will support their new network for the future!

I was able to redeem 1GB peel. Then I signed in a week later and my remaining 4x1GB perks disappeared ?


what can I do ?

thanks ,

Best Answer

  • Whizz
    Whizz Posts: 15,662
    Answer ✓

    Hello @Normster ,


    Sorry to hear about the situation encountered.

    I just verified your account and there are no sent perks from our side. ( and the 5 GB perks that should be sent alongside with them, will arrive in 60 days after the sim change was made also )


    Just to be sure that we are verifying the correct account, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can verify further.

    Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.


    Have a good one,

    -Raul

Answers

  • Alexsolo
    Alexsolo 1ADO7Posts: 668

    Hi, I would suggest getting touch with Fizz support ASAP!

    Either by the chat on the support webpage. Service Client | Support Technique | Aide | Fizz

    Or the following:

    Via Facebook: https://www.facebook.com/fizzca

    Message privé sur Twitter : https://mobile.twitter.com/fizz_ca

    Whatsapp : 438-393-5814

  • Probably a bug! Like he said, you should contact customer service. Usually they are able to put it back.

This discussion has been closed.