Payment

Christ1ne

A payment came out of my account but never posted to the account how do I rectify this so my son can have his phone

Whizz

Hello Christ1ne,

I am sorry to hear about this situation.  
I will escalate a ticket to verify what caused this.
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail.

Have a lovely day,
-Alex

Mamie

@Christ1ne

Hi, you have checked in your account at your transaction history: Settings/Transaction history/all transactions.

For this type of problem, you can contact Fizz customer service. Go to: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble with a question mark, you can chat with support. Chat is the faster way.

You can also use Facebook: https://www.facebook.com/fizzca/

Private message on Twitter: https://mobile.twitter.com/fizz_ca

WhatsApp: (438) 393-5814

Christ1ne

But it doesn’t show

Christ1ne

But it doesn’t show my son can’t use his line I want to fix that but it won’t let me