etiennecroteau Posts: 2
edited September 2022 in My Mobile

I order the SIM card as requested and I do not see it in my order and didn't received it

Best Answer

  • Whizz
    Whizz Posts: 16,018
    Answer ✓

    Hello @etiennecroteau,

    Thank you for posting your concern on our forum!

    Please know that the VoLTE sim card you've purchased for free is not visible on your FIzz account's order history, but rest assured, it will be delivered by the time VoLTE is implemented.

    We remain at your disposal for anything else!

    Have a wonderful day.



  • Olic
    Olic Posts: 814

    For this free SIM order, it's normal not to see it in the order history. Also, the delays are currently more than a month to receive it. You will have to be patient!

  • Could we have tracking of it, my account is 23498822

This discussion has been closed.