Is it normal that my account has been showing 'Activation Pending' for like 2 days?

AdamK100
AdamK100 Posts: 1
edited September 22 in My Mobile

I recently got a SIM card from Fizz, and completed the activation process to switch from another company, while keeping my phone number. They told me to wait for a text message from my current company with on old sim card, before i could install the new sim card and use it.

It has been two days and i still didn't get any text message, and i'm still using the old SIM.

My Fizz account says 'Activation Pending'.

Is it normal to get delays like that?

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello AdamK100,

    I am sorry to hear about this situation.
    I can see that your port in request is still being processed and was not updated since September 19th. 
    Please reach our support team as soon as possible to have a solution provided. 
    Feel free to reach us at any time, we are here 24/7 for you. 

    Have a lovely day,
    -Alex

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