Is it normal that my account has been showing 'Activation Pending' for like 2 days?
I recently got a SIM card from Fizz, and completed the activation process to switch from another company, while keeping my phone number. They told me to wait for a text message from my current company with on old sim card, before i could install the new sim card and use it.
It has been two days and i still didn't get any text message, and i'm still using the old SIM.
My Fizz account says 'Activation Pending'.
Is it normal to get delays like that?
Best Answer
-
Hello AdamK100,
I am sorry to hear about this situation.
I can see that your port in request is still being processed and was not updated since September 19th.
Please reach our support team as soon as possible to have a solution provided.
Feel free to reach us at any time, we are here 24/7 for you.
Have a lovely day,
-Alex0
Answers
-
Normaly, it's faster then that. But if Fizz is having trouble getting the number and they have to manually intervene, it can happen.
They should contact you if they can't get the number.
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
0
