VoLTE Sim ordered but not received

Janet F.

Ordered the new VoLTE sim card I was informed I needed to order late August but haven't received it?? It shows in my transaction history but it's not showing up in Order History so I don't even know the shipping status of it :(

What do I do?

Lorraine B. #12365

The current delays to receive the SIM card are more than a month. The only thing to do is wait. Anyway, it's not urgent to change SIM, VoLTE is not yet active on the network.

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2637055/volte-sim-ordered-but-not-received

Hi

Several people on the forum have reported the same issue. Here is what Fizz suggests...

In order to fix this situation, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

In regards to the "bug" described, the SIM card appears in your transaction history with the "0" amount, however, the delivery is done by a different company. There is no tracking number on the order because another company is delivering the free SIM cards.

Also, your services will not be impacted if you do not change the SIM card. You will still be able to use them normally. 

If you order the SIM card normally, you will see the order in your Order History and have access to the tracking number. 

Whizz

Hello Janet F. ,

I am sorry to hear about this situation.
I can see that you already contacted our support team.
Please continue the conversation there to have a solution provided as soon as possible.

Have a lovely day,
-Alex