planete express and my sim card delivery

ezekielias Posts: 1 ✭✭
edited September 2022 in My Mobile

so i ordered a sim card and this morning i checked the status and it says “in a vehicle for delivery” since arround 7am. then at arround 18:30h i asked planete courrier where my package was since it was in the vehicle for 11h and i never received it. they said that the driver had already dropped it off and to contact fizz??? there is no proof whatsoever and someone was in the house all day. nothing. i just want to know what to do and if anyone ever had a similar service from this courrier.

Best Answer

  • Whizz
    Whizz Posts: 18,474 admin
    Answer ✓

    Hello ezekielias,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team.
    Please continue the conversation there to have a solution provided as soon as possible.  

    Have a lovely day,


  • Olic
    Olic Posts: 818 ✭✭

    Usually they don't knock, they stick the card in a little cardboard wrapper on the door. Maybe check to see if it's on the floor, near your door.

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