how to track SIM card shipping

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yiyangsus
yiyangsus Posts: 1 ✭✭
edited September 2022 in My Mobile

Hi, I ordered my new SIM card four weeks ago as instructed by FIZZ. And Fizz informed that I will receive the card within two weeks. However, I haven’t received the package until now. How can I track my package in case my package was stolen?

Thanks.

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  • Whizz
    Whizz Posts: 19,106 admin
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    Hello yiyangsus,

    I am sorry to hear about this situation.
    Please contact our support team directly to investigate this further.
    It might be necessary to place a new order.

    Have a lovely day,
    -Alex 

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  • Mamie
    Mamie Posts: 1,784 ✭✭
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    @yiyangsus

    Hello, for the delivery of the new -VoLte SIM card there are long delays. Several subscribers are in such a situation. There is nothing urgent either because Fizz's VoLte service is not active and your current card is still valid. Just wait a little longer.

    There is no tracking ticket as this is a special order.

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