Communication in case of an outage?
So like many people on this forum, I had a service interruption this morning for a few hours. At first I thought something was wrong with my phone, maybe out of data, or an unpaid bill? Apparently my plan didn't allow me to make local calls... Tried to login, couldn't. No message on Fizz website, everything was apparently operational.... so I basically had no way of contacting your team to find out what was going on, was it just me, was it widespread, were you aware/working on it, and how long?
Thankfully everything is back to normal now, but Customer service is telling me that in case of a service interruption, to contact them via Chat... but if I can't login to my account to initiate a chat, there is no email address (and obviously no phone number)... so yeah.
Please don’t get me wrong, I like Fizz, I like your plans and would really like to remain a customer. But I think you need to work on messaging your clients when service is down. How about sending an email, or if you can't then just post a general message on the website? Please?
Just a suggestion ;-)