I can’t send or receive text messages (SMS). Why?

Haig
Haig Posts: 3 ✭✭
edited September 2022 in My Mobile

I recently activated a second mobile plan and device with Fizz, with no minutes or text or data, only a 60 min add-on. Now my first mobile device is telling me my account doesn't allow calls or text messages. Seems like Fizz network is confusing both devices/plans for some reason and a reboot of the phone has not helped.

Can someone verify in the backend systems?

Best Answer

  • Whizz
    Whizz Posts: 26,427 admin
    Answer ✓

    Hello Haig  ,

    I am sorry for the situation encountered,

    There was a short interruption of mobile service this morning (Data, calls and SMS) for some Fizz customers, however, the service is now re-established.

    I kindly advise you to restart your phone and test the services using this FAQ:

    https://fizz.ca/en/faq/how-test-my-fizz-line

    Fizz apologizes for the inconvenience this may be causing you.

    Thank you for your understanding!

    Have a good one!

    -Eugen

Answers

  • Alexsolo
    Alexsolo Posts: 879 ✭✭

    Today Fizz services were experiencing issues.

    The system was down all morning, I would wait to see if there isnt a delay in your activation.

    You can attempt to contact chat support, but I suspect it will be a long wait today.

  • Haig
    Haig Posts: 3 ✭✭

    Thanks Alexsolo. The Status page was all green even with the system down? Strange reporting. I activated the new account almost a month ago, so let's hope this works tonight.

This discussion has been closed.

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