My service is down

Kaleb
Kaleb Posts: 1 ✭✭
edited September 2022 in My Mobile

The service on my cell phone is not working it is saying I don't have a plan yet I do and it's all paid for was working fine yesterday and site says down for maintenance what do I do? Literally losing money not being able to use my phone right now.

Best Answer

  • Whizz
    Whizz Posts: 23,472 admin
    Answer ✓

    Hello Kaleb ,

    I am sorry for the situation encountered,

    There was a short interruption of mobile service this morning (calls and SMS) for some Fizz customers, however, the service is now re-established.

    Apologies for not updating the status of services.

    Thank you for your understanding!

    Have a good one!

    -Eugen

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,990 ✭✭

    Same here :(

  • Gabriel F. 1885
    Gabriel F. 1885 Posts: 2 ✭✭

    Same thing for us, 3 devices no one can call.

  • Alexandre P. 3879
    Alexandre P. 3879 Posts: 12 ✭✭

    Same here, I can no do local call, I have a message : Your plan is not allowed to connect this call. Please connect to adjust it

  • Aether
    Aether Posts: 18 ✭✭

    Likewise. Can’t do outgoing calls.

  • Aether
    Aether Posts: 18 ✭✭

    Seems like it’s fixed, but still, even a minute of downtime can ruin things.

  • redhead
    redhead Posts: 857 ✭✭

    Same here. Now that their website is no longer "under maintenance", I reached out to them and their unacceptable answer was: "I am truly sorry for the situation encountered, however I would kindly advise you to reach out to us a bit later as we are encounterig a situation with our system and we are unable to make any verifications for the moment." I have to reach out to them again in 4 hours...

  • Sylvain C. #37892
    Sylvain C. #37892 Posts: 10 ✭✭

    Same here! 4 devices

  • Blssdmf
    Blssdmf Posts: 1 ✭✭

    Same here, was working fine last night. I need my phone for work.

This discussion has been closed.

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