sim activation

newcostumerc
newcostumerc Posts: 2
edited September 23 in My Mobile

Hello everyone

Following the instructions on the fizz site I begun my sim card activation and received a notification about that activation in my e-mail.

However after a couple of hours I can neither call nor receive text messages. It is getting too long and I would like to know how long it is expected to get a sim card activated.

Thank You for your help

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello.

    Thank you for contacting us for help.

    Please try rebooting the device and reinserting the SIM card and after try turning airplane mode on for 20 seconds and then off. Also please try resetting the device to the factory settings.

    The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples:

    Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings

    iPhone: Settings → General → Reset → Erase all content and settings

    If the situation persists please try inserting the SIM card into another device and see if the same happens.

    Here is a link with more information on the matter https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

    If the situation continues please contact us on our other channels by following this link https://fizz.ca/en/support

    I wish you have a great day.

    -Florin

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