I just bought a sim card and the vending machine did not give me the chip and the money was deducted from my card.
We are users like you here. You will have to speack with the support for that.
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Whatsapp: (438) 393-5814
I notice that two of you report the same situation. Did you get a solution?
Vending machine ? Where is that ? In convenient store ?
Here is how to find a point of sale
Source : https://fizz.ca/en/faq/how-do-i-order-sim-card
Hello Julian96,I am sorry to hear that you have encountered this situation,I recommend that you reach us in private in order to solve this.You can use the steps provided by Olic to contact us.Thank you for your understanding!Have a good one!-Eugen