A

Stéphane L. 64193

I tried to buy a sim card and the automated machine did charged my credit card but did not gave me the sim card

Whizz

Hello Stéphane L. 64193,
I am sorry for the situation encountered,
I can see that you managed to reach us in private.  We have refunded you for the SIM card that you did not receive.
Apologies for the inconvenience this has caused you.

You will be able to see the refund by logging into your account >My plans > Transaction history.

Check this FAQ for more details: https://fizz.ca/en/faq/where-can-i-see-list-of-my-wallet-transactions
Also, in your bank account in the following business days.
Thank you for your understanding!
Have a good one!
-Eugen

Olic

You should contact Fiiz:

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814