I haven't received my SIM card. It has been 10 days since I placed order. Who can help???

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Elsa_C
Elsa_C Posts: 2 ✭✭
edited September 2022 in My Mobile

I ordered my SIM card on Sep 5, 2022 and I got an email saying it's on its way but I never received it......

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  • Whizz
    Whizz Posts: 19,200 admin
    Answer ✓
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    Hello Elsa_C,
    I am sorry for the situation encountered,
    In order to investigate this situation, please contact us in private using the link below:
     https://fizz.ca/en/faq/resolving-issues
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Olic
    Olic Posts: 819 ✭✭
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    If you search the forum, you will see that everyone is in the same situation. You have to be very patient before receiving the new SIMs. 10 days is not a lot, some have been waiting for a month!

  • Elsa_C
    Elsa_C Posts: 2 ✭✭
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    Is there a way to cancel the order and get the refund?

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