Cannot update my payment method

AlineCredeville
AlineCredeville Posts: 2
edited September 17 in About my account

When I try to update my payment method, it doesn't work at all.

It's been 5 minutes that the page is loading without any success.

Would you help?

Thank you,

Aline Crédeville

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello AlineCredeville,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to get help from our customer support team.
     We have escalated a ticket to our technical team in order to investigate and solve the issue. 
    The ticket can be visible in your Fizz account> Overview section.
    As soon as we have news, we will contact you via email.
    Thank you for your understanding!
    Have a good one!
    -Eugen 

Answers

  • Olic
    Olic Posts: 771

    Try clearing your cache, using another browser (like EDGE or Firefox) or a private window.

    If it does not work, you will have to call Fizz :|

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.


    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • Thank you very much

    It doesn't work, indeed. :(

  • ColinCreado
    ColinCreado Hochelaga, Montreal, QC 9RGHC for data gifts thankyou!!Posts: 128

    i had the same issue, i had to restart my computer and then log in and do it again.

    To add a payment method.

    To remove the credit card currently associated with your plan, you must first add a new credit card.

    • Log into your account.
    • Under My settings > Payment methods, click on Add a new payment method.

    When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:

    • The name of the street (Ave, avenue)
    • Special works (Saint, St, Ste)
    • Hyphens
    • Spaces
    • Spelling


This discussion has been closed.