When I try to update my payment method, it doesn't work at all.
It's been 5 minutes that the page is loading without any success.
Would you help?
Hello AlineCredeville,I am sorry for the situation encountered,I have verified your account and I can see that you managed to get help from our customer support team. We have escalated a ticket to our technical team in order to investigate and solve the issue. The ticket can be visible in your Fizz account> Overview section.As soon as we have news, we will contact you via email.Thank you for your understanding!Have a good one!-Eugen
Try clearing your cache, using another browser (like EDGE or Firefox) or a private window.
If it does not work, you will have to call Fizz :|
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Whatsapp: (438) 393-5814
Thank you very much
It doesn't work, indeed. :(
i had the same issue, i had to restart my computer and then log in and do it again.
To remove the credit card currently associated with your plan, you must first add a new credit card.
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items: