Cannot update my payment method
When I try to update my payment method, it doesn't work at all.
It's been 5 minutes that the page is loading without any success.
Would you help?
Thank you,
Aline Crédeville
Best Answer
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Hello AlineCredeville,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to get help from our customer support team.
We have escalated a ticket to our technical team in order to investigate and solve the issue.
The ticket can be visible in your Fizz account> Overview section.
As soon as we have news, we will contact you via email.
Thank you for your understanding!
Have a good one!
-Eugen0
Answers
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Try clearing your cache, using another browser (like EDGE or Firefox) or a private window.
If it does not work, you will have to call Fizz :|
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Thank you very much
It doesn't work, indeed. :(
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i had the same issue, i had to restart my computer and then log in and do it again.
To add a payment method.
To remove the credit card currently associated with your plan, you must first add a new credit card.
- Log into your account.
- Under My settings > Payment methods, click on Add a new payment method.
When you enter the information for your payment method, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
- Hyphens
- Spaces
- Spelling
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