Can't enter my account

Simonbsays
Simonbsays Posts: 2 ✭✭
edited September 2022 in Your Fizz Account

I'm getting the same error every time. I have the right PW and account info. Please help

Screenshot_20220914_144914_com.android.chrome.jpg


Best Answer

  • Whizz
    Whizz Posts: 23,533 admin
    Answer ✓

    Hello Simonbsays,
    I am sorry to hear that you encounter this situation,  
    If you can't log into your account using Google, then you can log in using your email address and password.
    You need to reset your password first by going to the Fizz login page, then enter the email address and press on the forgotten password link.
    That will send you a reset password link that you need to use in 90 minutes.
    If you are not receiving the password reset email, please contact us via chat, using the link below. 
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You need to find the "?" bubble, click on it and then chat.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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