I have been charged twice a month for the months of July, August and September

AmelieLeduc

Hi,

I have been charged twice 57.49$

for the months of July, August and September 2022. I want to be reimbursed and I want this double payment to stop please.

Can someone help me?

Thanks

Amélie Leduc

Whizz

Hello AmelieLeduc,
I am sorry for the situation encountered,
I have verified your account and I can see that you only have one plan on the account and its payment cycle is on the 7th of each month.
The other charge is not made on the same Fizz account. 
Please, verify if you have borrowed your card to a friend or family member that you trust.
If that is not the case, then I kindly advise you to contact your bank to solve the issue in regard to the payment made on the 2nd of each month.
If you need further help, please contact us using this link: https://fizz.ca/en/faq/resolving-issues
Thank you for your understanding!
Have a good one!
-Eugen

 

Olic

You juste have one plan on your Fizz portal?

You will have to speck with the support.

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814

RZA

It seems like somebody is using your credit card or you have another plan!