I have been charged twice a month for the months of July, August and September

AmelieLeduc
AmelieLeduc Posts: 1
edited September 17 in About my account

Hi,

I have been charged twice 57.49$

for the months of July, August and September 2022. I want to be reimbursed and I want this double payment to stop please.

Can someone help me?

Thanks

Amélie Leduc

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello AmelieLeduc,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you only have one plan on the account and its payment cycle is on the 7th of each month.
    The other charge is not made on the same Fizz account. 
    Please, verify if you have borrowed your card to a friend or family member that you trust.
    If that is not the case, then I kindly advise you to contact your bank to solve the issue in regard to the payment made on the 2nd of each month.
    If you need further help, please contact us using this link: https://fizz.ca/en/faq/resolving-issues
    Thank you for your understanding!
    Have a good one!
    -Eugen

     

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