I was charged twice this month

chloeeeeeee
chloeeeeeee Posts: 4 ✭✭
edited September 2022 in My Mobile

Bank statement says I was charged once at 2:46 this morning, and again at 4:30, both for $45.37. How do I get a refund for the extra charge?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello chloeeeeeee,
    I am sorry to hear that you encounter this situation,
    Please contact us in private by going to this link in order to investigate what happened.
    Here is the link: https://fizz.ca/en/faq/resolving-issues
    We will make sure to address this issue as soon as possible.
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • RZA
    RZA Posts: 46 ✭✭

    After the transactions are posted, you can dispute one of the transactions.

This discussion has been closed.

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