Anyone has Internet issue in Anjou area?

hltr
hltr Posts: 10
edited September 17 in Internet

Did the layer 1 tshoot, modem still not getting WAN IP.

Best Answer

  • Whizz
    Whizz Posts: 15,149
    Answer ✓

    Hello hltr,
    I am sorry to hear that you encounter this situation,
    I verified your account and the plan is in good standing.
    Also, there are no incidents reported in your area at this time from my verifications.

    The modem is online now and you should have an internet connection.
    Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?
    You might have to restart your devices connected to the Wi-Fi and with the ethernet cable too.
    Also, please disconnect the coaxial cable from the back and from the coaxial outlet, wait for 20 seconds then connect them back and make sure that it is well screwed at both ends.
    Check this FAQ for more manipulations you can try yourself: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

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