SIM card order, but not in the history

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CoachJF
CoachJF Posts: 1 ✭✭
edited September 2022 in My Mobile

Got the confirmation that my SIM cards were ordered, been more then a week, but nothing received. It doesn’t show in the order history and if I’m clicking on the link on the original email it says that I’m no longer entitled for a free SIM card.

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  • Whizz
    Whizz Posts: 20,756 admin
    Answer ✓
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    Hello CoachJF,

    Thank you for being part of the Fizz community!

    I verified your account and saw that you ordered the free VoLTE SIMs.
    If you didn't received them yet by now, please contact us in private and we will resolve this.
    You can contact us directly in our chat from this link: https://fizz.ca/en/faq/resolving-issues
    I am counting on your understanding and I wish you a great day,

    -Georgian

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