SIM card order, but not in the history
Got the confirmation that my SIM cards were ordered, been more then a week, but nothing received. It doesn’t show in the order history and if I’m clicking on the link on the original email it says that I’m no longer entitled for a free SIM card.
Best Answer
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Hello CoachJF,
Thank you for being part of the Fizz community!I verified your account and saw that you ordered the free VoLTE SIMs.
If you didn't received them yet by now, please contact us in private and we will resolve this.
You can contact us directly in our chat from this link: https://fizz.ca/en/faq/resolving-issues
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Many people are in the same situation. There is a good delay, more than three weeks for some, to receive the card.
You will have to be patient. If you do not receive it after a few weeks, you will have to speak with Fizz.
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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