Replacement SimCards

Clyde P. #19585
Clyde P. #19585 Posts: 4 ✭✭
edited September 2022 in My Mobile

I ordered 2 simcards August 24th, and still not have received them

I also tried the chat via MSN, but have not had any reponse.

I tried the normal chat, but that pop up did not come up, is there another way to contact support, or customer service?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Clyde P. #19585,

    Thank you for being part of the Fizz community!
    Following the verifications I see that you were able to get in touch with us in Messenger. 

    As for the live chat, next time when you want to contact us try from this link: https://fizz.ca/en/faq/resolving-issues
    If the bubble won't pop, try from an incognito page please.
    Sometimes depending on the cookies and caches of your browsers the chat may have difficulties opening.

    I am counting on your understanding and I wish you a great day,
    -Georgian

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,633 ✭✭
    https://forum.fizz.ca/en/discussion/2636614/replacement-simcards

    Hi

    The chat session with customer service is working.

    I suggest to try clearing your browser cache, reboot your device and retry in private mode.

    Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.


    The "❔" not visible or does nothing? Make sure…

    • you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
    • you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
    • no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    • try in incognito mode
    • JavaScript is enabled
    • no VPN disables the rendering, some have ad blockers
    • to empty your cache
    • to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
    • to try on another device (mobile, laptop, tablet)


    You can also try Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

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