My internet

Emiliegie_

I tried everything is not working,please I need to work it been 4 days I’m losing money please

Whizz

Hello Emiliegie_,

I have already replied to your previous post. 
Your data is not working anymore because it was all used.
You can verify this from your Fizz account, My plans > usage.
If you need more data you can try purchasing a data add-on: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Have a lovely day,
-Alex

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2636613/my-internet

Hi

What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Other points to check:

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

Here on the forum we are users. You can always chat with Fizz customer service since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services.
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A

Can you please, electrically restart your modem, by disconnecting the power cord from the back, wait for 30 seconds and then plug it back in?

You might have to restart your devices connected to the wifi and with the ethernet cable too.

If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further with you - https://fizz.ca/en/support.