Hello! My data have not been working since 4 days now,I went online to check all the information

Emiliegie_

Hello! My data have not been working since 4 days and I went online to check all the information given and I followed all the answer still no answer please help me I need the day a now

Whizz

Hello Emiliegie_,

I am sorry to hear about this situation.
I just verified and this is not something caused by our side. 
Your data is not working anymore because it was all used. 
You can verify this from your Fizz account, My plans > usage.
If you need more data you can try purchasing a data add-on: https://fizz.ca/en/faq/what-is-an-add-on-and-how-do-i-buy-one

Have a lovely day,
-Alex

Emiliegie_

please Don’t use fizz I don’t recommend them

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2636612/hello-my-data-have-not-been-working-since-4-days-now-i-went-online-to-check-all-the-information

Hi

Have you tried restarting your phone?

Also make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.

Do know that you can check the data availability of your mobile plan at any time. To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.

1. Go to My Plans in your Fizz account.
2. Under the plan you wish to view (if you have more than one) click on See usage.
3. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A

Hi, If you are having trouble with your home internet service

What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Other points to check:

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

Here on the forum we are users. You can always chat with Fizz customer service since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services.
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814