I cannot add a new payment method
Hi,
My credit card expired so I need to update my payment method but I cannot. It's the third time in two weeks that I log in and after I click "Add new payment method" the page never loads. I don't know what to do, i've used the website and the pc app to do this but both give me infinite loading.
tyvm,
Albert
Best Answer
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Hello Alboo,
Thank you for being part of the Fizz community!
Following the verifications I see that you contacted us in private and a colleague create a ticket for this issue, which is under verifications by our technical team.
You can see the progress of it from your Fizz account by going at: My settings -> My tickets.
Also, once it will be resolved we will inform you via email.
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Some time, it might help clearing cache, deleting cookies... You can try using another browser like Firefox or EDGE or in a private tab...
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If it's sill does't work, you will have to talk with the support :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Thank you for the help though unfortunately I had already tried using edge instead of chrome and clearing all of my browsing data on Chrome. I'll try talking with support, thanks again!
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