I cannot add a new payment method

Alboo Posts: 2 ✭✭
edited September 2022 in My Mobile


My credit card expired so I need to update my payment method but I cannot. It's the third time in two weeks that I log in and after I click "Add new payment method" the page never loads. I don't know what to do, i've used the website and the pc app to do this but both give me infinite loading.



Best Answer

  • Whizz
    Whizz Posts: 20,650 admin
    Answer ✓

    Hello Alboo,

    Thank you for being part of the Fizz community!
    Following the verifications I see that you contacted us in private and a colleague create a ticket for this issue, which is under verifications by our technical team.
    You can see the progress of it from your Fizz account by going at: My settings -> My tickets.
    Also, once it will be resolved we will inform you via email.
    I am counting on your understanding and I wish you a great day,



  • Olic
    Olic Posts: 822 ✭✭

    Some time, it might help clearing cache, deleting cookies... You can try using another browser like Firefox or EDGE or in a private tab...

  • Olic
    Olic Posts: 822 ✭✭

    If it's sill does't work, you will have to talk with the support :

    To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

    You can also use :

    Twitter: https://mobile.twitter.com/fizz_ca

    Facebook: https://www.facebook.com/fizzca/

    Whatsapp: (438) 393-5814

  • Alboo
    Alboo Posts: 2 ✭✭

    Thank you for the help though unfortunately I had already tried using edge instead of chrome and clearing all of my browsing data on Chrome. I'll try talking with support, thanks again!

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