I cannot add a new payment method

Alboo Posts: 2
edited September 2022 in My Mobile


My credit card expired so I need to update my payment method but I cannot. It's the third time in two weeks that I log in and after I click "Add new payment method" the page never loads. I don't know what to do, i've used the website and the pc app to do this but both give me infinite loading.



Best Answer

  • Whizz
    Whizz Posts: 15,933
    Answer ✓

    Hello Alboo,

    Thank you for being part of the Fizz community!
    Following the verifications I see that you contacted us in private and a colleague create a ticket for this issue, which is under verifications by our technical team.
    You can see the progress of it from your Fizz account by going at: My settings -> My tickets.
    Also, once it will be resolved we will inform you via email.
    I am counting on your understanding and I wish you a great day,



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