I cannot change my payment method?

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Shinobu
Shinobu Posts: 1 ✭✭
edited September 2022 in About my account

Been asking me to change my payment method since my card was about to expire and when I do it always says ‘denied try to contact your bank support’ but I contacted them 2 time for that and they say my card should work and i’ve buy things with my new card so idk I guess bye fizz?

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  • Whizz
    Whizz Posts: 19,209 admin
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    Hello Shinobu,

    I am sorry to hear about this situation.
    Please make sure you are trying to use a payment method accepted by Fizz:  https://fizz.ca/en/faq/what-payment-methods-can-i-use
    Also, please make sure the billing address you enter is correct.
    If the situation still persists please reach us via live chat and we will investigate this further. 

    Have a lovely day,
    -Alex

Answers

  • Olic
    Olic Posts: 819 ✭✭
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    Some time, it might help clearing cache, deleting cookies... You can try using another browser like Firefox or EDGE or in a private tab...

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