New sim never arrived

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Mathis G. #10837
Mathis G. #10837 Posts: 3 ✭✭
edited September 2022 in My Mobile

Hello, I recently ordered the new sim they said was going to replace the old one. I ordered it like 2-3 weeks ago but it never came. Can someone help please?

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  • Whizz
    Whizz Posts: 20,635 admin
    Answer ✓
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    Hello Mathis G. #10837,
    I am sorry for the situation encountered,
    I have verified your account and I can see that indeed you ordered the SIM card.
    The delivery could take up to 2 weeks to be delivered. However, as this time has passed, we need to investigate the matter further.
    To solve this issue, can you please contact us in private using this link: https://fizz.ca/en/faq/resolving-issues ?
    Rest assured, not changing the SIM card, will not impact your services. You will be able to use them normally.
    Here you can see more details: https://fizz.ca/en/faq/why-volte-important

    Thank you for your understanding!
    Have a good one!
    -Eugen

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