Bug in order - Free VoLTE sim card

ghali
ghali Posts: 1
edited September 2022 in My Mobile

Hello, I ordered a month ago a new sim card using the "Free new VoLTE sim card" link that we received by email, but I still haven't received my order. I noticed something strange, the order appears in "Transaction History", but not in "Order History". What does it mean ?

Thanks in advance!

Best Answer

  • Whizz
    Whizz Posts: 15,958
    Answer ✓

    Hello ghali,
    I am sorry for the situation encountered,
    In order to fix this situation, I kindly advise you to contact us in private, using the link below: 
    https://fizz.ca/en/faq/resolving-issues
    In regards to the "bug" described, the SIM card appears in your transaction history with the "0" amount, however, the delivery is done by a different company. There is no tracking number on the order because another company is delivering the free SIM cards.
    Also, your services will not be impacted if you do not change the SIM card. You will still be able to use them normally. 
    If you order the SIM card normally, you will see the order in your Order History and have access to the tracking number. 
    I count on your understanding!
    Have a good one!
    -Eugen

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