Bug in order - Free VoLTE sim card
Hello, I ordered a month ago a new sim card using the "Free new VoLTE sim card" link that we received by email, but I still haven't received my order. I noticed something strange, the order appears in "Transaction History", but not in "Order History". What does it mean ?
Thanks in advance!
Best Answer
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Hello ghali,
I am sorry for the situation encountered,
In order to fix this situation, I kindly advise you to contact us in private, using the link below:
https://fizz.ca/en/faq/resolving-issues
In regards to the "bug" described, the SIM card appears in your transaction history with the "0" amount, however, the delivery is done by a different company. There is no tracking number on the order because another company is delivering the free SIM cards.
Also, your services will not be impacted if you do not change the SIM card. You will still be able to use them normally.
If you order the SIM card normally, you will see the order in your Order History and have access to the tracking number.
I count on your understanding!
Have a good one!
-Eugen1
Answers
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Hi
For this situation, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/why-volte-important and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
They will surely be able to help you.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Have you tried clearing your browser's cache and cookies? Or, go with a private tab? If so and it still does not work, you will actually have to contact support like PF_Ref_D2U9A said.
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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