Internet speed

fede
fede Posts: 4 ✭✭
edited September 2022 in Internet

Change of plan problem

I am disappointed to learn that in order to get higher speeds on my internet service I will have to wait until my next billing. Why you do not update immediately like other competing services

Best Answer

  • Emporium
    Emporium Posts: 2,305 ✭✭
    Answer ✓

    Because this is a prepaid service. So you have already "prepaid" for your service for this month at the current speed. When you pay for next months billing, which will be at the new amount for the new speed, you will get the speed you are paying for.

Answers

  • fede
    fede Posts: 4 ✭✭

    It would be more convenient for the customer if you immediately charged the difference and offered the new service. This is all computerized, I see no reason for the delay.

  • ah727
    ah727 Posts: 823 ✭✭

    @fede

    Go Videotron. Videotron does it.

This discussion has been closed.

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