Will the old sim card stop working after 9.15?

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XIAOJUN X.
XIAOJUN X. Posts: 1 ✭✭
edited October 2022 in My Mobile

I ordered the new volte card more than 2 weeks ago but it never arrived. I can not find a tracking link to find where it is. So does that mean after 9.15 my phone will stop working?

The 1st time I ordered sim card was also delayed very long. fizz should improve on this

Best Answer

  • Whizz
    Whizz Posts: 19,101 admin
    Answer ✓
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    Hello XIAOJUN X.,
    I am sorry to hear that you did not receive the SIM card,

    I have verified your account and I can see that indeed you ordered the SIM card.
    The delivery could take up to 2 weeks to be delivered. However, as this time has passed, we need to investigate the matter further. 

    To solve this issue, can you please contact us in private using this link: https://fizz.ca/en/faq/resolving-issues
    Thank you for your understanding and cooperation!

    In regards to your question, if the service will stop working, I kindly inform you that you will be able to use the services even if you do not change the SIM card.
    The VoLTE compatible SIM card will allow you to use the VoLTE services, once they are activated, with a phone that has the access to this technology.
    In the meantime, you can still use the SIM you currently have active. 
    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Olic
    Olic Posts: 819 ✭✭
    edited September 2022
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    No, your service will continue to work. They are just starting to deploy VoLTE. They are not going to shut down the 3g network anytime soon!

    To track your order :

    https://fizz.ca/en/faq/order-history

  • FizzyWizz
    FizzyWizz Posts: 95 ✭✭
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    Your old sim card will continue to work as normal until you activate your new sim card.

This discussion has been closed.

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