two days after activation, still no signal

lorimier128
lorimier128 Posts: 1
edited September 2022 in My Mobile

My sim doesn't have signal. I tried to call the phone number and it said it doesn't exist. The activation is completed. Thanks for your help!

Best Answer

  • Whizz
    Whizz Posts: 15,958
    Answer ✓

    Hello lorimier128,
    I am sorry to hear that you encounter this situation,
    I have verified your account and I can see that you have reactivated your line.
    The reactivation is completed in our system and you should be able to use your services.
    I kindly advise you to restart the phone and try to place a call. 
    Also, you can try some troubleshooting steps from this FAQ:https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
    Also, as this was a reactivation, you could have the line active on the older SIM card. 
    Furthermore, in case you are still not able to make the calls, please contact us in private in order to investigate the issue further. 
    You can use this link to contact us: https://fizz.ca/en/faq/resolving-issues
    Thank you for your understanding!
    Have a good day!
    -Eugen

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