two days after activation, still no signal
My sim doesn't have signal. I tried to call the phone number and it said it doesn't exist. The activation is completed. Thanks for your help!
Best Answer
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Hello lorimier128,
I am sorry to hear that you encounter this situation,
I have verified your account and I can see that you have reactivated your line.
The reactivation is completed in our system and you should be able to use your services.
I kindly advise you to restart the phone and try to place a call.
Also, you can try some troubleshooting steps from this FAQ:https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Also, as this was a reactivation, you could have the line active on the older SIM card.
Furthermore, in case you are still not able to make the calls, please contact us in private in order to investigate the issue further.
You can use this link to contact us: https://fizz.ca/en/faq/resolving-issues
Thank you for your understanding!
Have a good day!
-Eugen0
Answers
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It should not take 2 days :(
You should contact the support :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Agree with previous post. Activation should not take 2 days. Are you porting in a number or starting from scratch ? In any case, I would contact support for more help.
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