New SIM card Activation

Prity
Prity Posts: 1 ✭✭
edited September 2022 in My Mobile

Hi,

I received a new SIM card (5G).I am trying to activate the SIM card but it is not accepting the new sim activation code.Help!!!

Best Answer

  • Whizz
    Whizz Posts: 18,809 admin
    Answer ✓

    Hello @Prity ,


    Sorry to hear about the situation encountered.

    I verified your account and it looks like you managed to make the change on your side with the VoLTE Sim card, but the order was stuck in progress.

    Since this is the case, I have taken the necessary action of escalating the situation to our technical team for further investigations.

    We will contact you back via e-mail in the shortest time possible once we receive their feedback. 


    Apologies for the inconvenience caused.


    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.


    Thank you for your understanding.

    Have a good one,

    -Raul

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