New SIM card Activation

Prity

Hi,

I received a new SIM card (5G).I am trying to activate the SIM card but it is not accepting the new sim activation code.Help!!!

Whizz

Hello @Prity ,

Sorry to hear about the situation encountered.

I verified your account and it looks like you managed to make the change on your side with the VoLTE Sim card, but the order was stuck in progress.

Since this is the case, I have taken the necessary action of escalating the situation to our technical team for further investigations.

We will contact you back via e-mail in the shortest time possible once we receive their feedback. 

Apologies for the inconvenience caused.

You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

Thank you for your understanding.

Have a good one,

-Raul

Olic

Hello,

It's a new plan?

https://fizz.ca/en/faq/activate

It it does not work, or you want to change your current sim card for a VoLTE card(not 5g!), some members had issues to do that, you will probably have to speak with the support :

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814

magic_channel

who told you is a 5G SIM? thnks