Internet do not work After i move out of my house
Hello. I move out of my house since the last week and i do not have internet. I have already informed Fizz of my move. Normale my internet should be on. I also know that thé former tenant was also at Fizz. Can Fizz help me?
Best Answer
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Hello jerome_vang_verdun ,
Thank you for being part of the Fizz community!
Following the verifications in your account I see that the moving appointment is set.
Please note that a technician will visit you in the day you selected for installation at your new address. By visiting you he will make sure your internet connection will start working from that moment.
You can verify the order by going in your Fizz account at: My plans -> Manage plan -> Appointments.
For more information about the moving process you can access this FAQ: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
I am counting on your understanding and I wish you a great day,
-Georgian0
Answers
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Hi
Did you already follow the move instructions of Fizz - https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
Try unplugging the power cord of your modem, wait for 30 seconds and then plug it back in.
You might have to restart your devices connected to the wifi and with the ethernet cable too.
If you can't use your services after this, please contact Fizz customer service in private via chat or on social media and they will look into this further with you.
You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.
You can also do it on Facebook: https://facebook.com/fizzca
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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It's strange, a technician must come to your new address. Did you make the appointment correctly? Did the technician come?
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