sundae badge

passepoils Posts: 2 ✭✭
edited September 2022 in About my account

Bought an international minutes add-on and my sundae badge did not activate. Stayed in front of my computer for over 5 hours, only for the conversation to close in my face saying there was no one available... stayed calm on the outside but had a Karen meltdown mentally. anyone else have a similar issue

Best Answer

  • Whizz
    Whizz Posts: 17,911 admin
    Answer ✓

    Hello @passepoils ,

    Sorry to hear about the situation encountered!

    I have taken the necessary action of escalating the situation to our technical team for further investigations.

    We will contact you back via e-mail in the shortest time possible once we receive their feedback.

    Apologies for the inconvenience caused.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.

    Have a good one,



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