Unable to check-out when trying to buy add-on

sbeity97 Posts: 1 ✭✭
edited September 2022 in My Mobile

Hi I am unable to checkout when trying to buy an add-on. I select a payment method and click on submit. The button turns grey for a brief period and nothing happens. No error messages or anything either ? Any ideas? I tried clearing caches and browsing data. I also tried to checkout from different devices but nothing worked.

Best Answer

  • Whizz
    Whizz Posts: 20,756 admin
    Answer ✓

    Hello @sbeity97 ,

    Sorry to hear about the situation encountered.

    From what I see on your account it appears that a ticket was already raised by our colleagues to check what`s happening.

    We will contact you back via e-mail in the shortest time possible once we receive our technical team`s feedback.

    You can also track the ticket status via My settings - My tickets, to also have a view on its progress.

    Thank you for your understanding.

    Have a good one,



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