Unable to check-out when trying to buy add-on
Hi I am unable to checkout when trying to buy an add-on. I select a payment method and click on submit. The button turns grey for a brief period and nothing happens. No error messages or anything either ? Any ideas? I tried clearing caches and browsing data. I also tried to checkout from different devices but nothing worked.
Best Answer
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Hello @sbeity97 ,
Sorry to hear about the situation encountered.
From what I see on your account it appears that a ticket was already raised by our colleagues to check what`s happening.
We will contact you back via e-mail in the shortest time possible once we receive our technical team`s feedback.
You can also track the ticket status via My settings - My tickets, to also have a view on its progress.
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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Hello,
I think that tou will have to chat Fizz...
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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