Why is the chat so slow and the queue keep pushing me backwards?

Tyson M.

I’ve been logged into the chat for 50 minutes, I’ve gone from originally 12th position all the way to 7th position and then back to 14th during all this time. What is wrong with the queue and chat?

Whizz

Hello Tyson M.  ,

Thank you for being part of the Fizz community and you have my apologies for the delay in replying to you.
Rest assured that we are trying our best to reply as fast as possible to all our members.

If you still need assistance, please contact us following the steps from this link: https://fizz.ca/en/support .
I am counting on your understading and I wish you a great day,

-Georgian

Mataze

Hi @Tyson M.

Sorry to read that. There are different ways to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

You can chat in direct

·        Sign into your account

·        Follow the link on this page: https://fizz.ca/en/faq/status-services

·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

·        Choose the option 💬 chat

·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/