The email tells me to apply a 5G sim card for free but the link is not valid.

charli
charli Posts: 1 ✭✭
edited September 2022 in My Mobile

The link says Based on your account information, you are not currently eligible for a $0 Sim Card

Best Answer

  • Whizz
    Whizz Posts: 23,520 admin
    Answer ✓

    Hello @charli ,


    Sorry to hear about the situation encountered.


    Please try to order the Sim card via another browser on Incognito especially.

    If the issue persists, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.

    Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.

    Thank you for your understanding.

    Have a good one,

    -Raul

Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭

    Hi @charli

    Does it say 5g really ? Because it might be a scam. Fizz doesn't use the 5g. They offer a new VoLTE sim card for the new customer and send a free VoLTE sim card to the already customers.

    1. VoLTE stands for Voice over LTE network, which basically means a phone call will use the LTE network.  
    2. But what’s LTE you ask?  
    3. Great question. LTE stands for Long Term Evolution. It’s basically an evolution of the norms for mobile services.  
    The advantages of VoLTE
    1. Using a VoLTE compatible SIM card with your Fizz mobile plan means you'll be ahead of the game and ready for VoLTE when it becomes available on Fizz's network.  
    2.  
    3. You’re already using our ultrafast and vast LTE network when you use data with your mobile plan. The opportunity to use the LTE network for your calls means:   
    • Improved sound quality for your calls.   
    • Faster routing of your calls, meaning the delay for the phone to ring at the other end will be shorter. 
    Your VoLTE compatible SIM card
    1. Your SIM card connects your phone to the Fizz network now 3G and going to LTE. A VoLTE compatible SIM card is therefore required to stay ahead of the game. This SIM card shows a red lightning bolt icon. 
    SIM VoLTE
    2.  
    3. Good to know: 
    • Any member who orders a SIM card today is ok. Their SIM card is already compatible with VoLTE. 
    • Same applies for a Fizz SIM card that was ordered after the month of September 2021. 
    1.  
    2. For the other mobile members who currently have a 3G SIM card, Fizz will make sure that each of them gets a FREE VoLTE compatible SIM card.  


    Source : https://fizz.ca/en/faq/why-volte-important

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