Activation sim card

Chloé_123 · September 2022

Hi! I activated my SIM card and selected a mobile plan yesterday and at the end I got a message saying that I would receive an e-mail in order to active the mobile plan I guess. But I still haven’t received the email and my sim is still not working...

Is there something I should do?

thank you

Whizz · September 2022

Hello @Chloé_123 ,

Sorry to hear about the situation encountered.

We tried to check if you have an existing plan on your account but we did not find anything.

In this case, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.

Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.

Thank you for your understanding.

Have a good one,

-Raul

Olic · September 2022

Do you see your plan in the Fizz portal? Have you transferred your number or are you using a new one?

You should probably contcat Fizz.

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814

Mataze · September 2022

Hi @Chloé_123

If you don’t have a SIM card, getting one is really simple.

- If you’re buying a phone on fizz.ca, you can add one to your order.

- If you plan to use your own phone, you’ll still need a Fizz SIM card. To order one, create your account on fizz.ca (unless you already have one). Once logged in, go in Overview, and select Get started in the create your plan tile. From there, you’ll be able to order your SIM card.

There are three (3) ways to get to the SIM card activation page:

Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card.

or