Cannot submit the order for the FREE, VoLTE compatible SIM card

Tina_Y

I have been receiving the emails from Fizz to remind me that 'your SIM card must be changed'.

Click the link in the email to order the FREE, VoLTE compatible SIM card , everything seems okay until I click the 'Submit Order', which give me 'There has been an error, please try again'. I have tried multiple times now and each time it consistently gives back the same error without stating what is the error.

Could someone from the Fizz team help me address the issue here, please?

Thank you.

Jess_i88b6

Hi @Tina_Y

Can you please try to logout from your account and clear your browser cache?

If you still have problems, here how to contact the support

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

• Whatsapp: (438) 393-5814

• By private message on Twitter: https://mobile.twitter.com/fizz_ca

• By private message on Facebook: https://www.facebook.com/fizzca/

Tina_Y

Jessy_ref_i88b6, try with incognito window, and it went through. Thank you.

Whizz

Hello Tina_Y ,

Thank you for being part of the Fizz community!
I am glad to see that it worked from an incognito page.
If you have any other questions, you can contact us in private following the steps from this link: https://fizz.ca/en/support

I am counting on your undersanding and I wish you a great day,
-Georgian