Generic Error when purchasing an add on or SIM
When I attempt to purchase an add-on or a new SIM I get a generic error when checking out.
I have attempted to re-add my credit card and it has not changed anything.
Monthly payments go through.
How can I resolve these errors, Trying again produces the same results
Best Answer
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Hello @JasonMacD ,
Sorry to hear about the situation encountered.
Please try to use other browsers via incognito also to see if the issue persists.
If it does ,try to reach our colleagues on live chat, chat following these details : https://fizz.ca/en/support so our they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Have a good one,
-Raul
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Answers
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Try clearing your browser's cache or using private mode. You can also try another browser or device. You don't have any ad blockers or extensions like NoScripts?
If you still are unable to process, you will have to contcat Fizz :
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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Hi @JasonMacD
Did you try to logout, clear your browser cache or use it in private mode?
Here how to contact the support, if this doesn't helps
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/
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